Shintana Saya Residence

Excellent service, beautiful property

The room was what we advertised. Breakfast was wonderful. Since it has a small hotel, breakfast was freshly prepared for everyone and not a buffet. Dinner options are great if you don't feel like going to the downtown area.

We had 2 minor issues, but they were taken care of right away. Our air conditioner didn't work properly. They did fix it right away once we mentioned it to them. I can't say enough about the staff.

The room was lovely and peaceful. The shower was outdoors, as was the toilet—which isn’t exactly my preference, but everything worked well. Just a 5-minute tuk tuk ride to Pub Street. The staff were excellent—friendly, respectful, and very kind. My son and I enjoyed the complimentary massage, which was fantastic. Breakfast was delicious, and the airport shuttle was a great bonus. We were even greeted with fresh coconut for the ride.We also booked tours to Angkor Wat, the surrounding temples, and Kulen Mountain through the hotel’s recommendations—the drivers were all wonderful and made the experience even better. Overall, a warm and welcoming stay.

Warm and welcoming experience

We got a "7 stars" treatment and services.The room and facilities are remarkable and the staff overwhelming.Special thanks to the manager, Mr. Binn, who gave us a kind personal treatment, that made this a unique great experience, even for frequent travelers like us.Thank you Ms Toot for amazing service at the SPA. Thanks to all the others for a great service with a smile.You made Cambodia a place that we want to visit again soon.

We were diverted to a sister hotel - Shintana Saya La Maison.It appears that the Residence has been closed for renovation for already a month and will stay under renovation for 6 months more. We were not notified about it before, and have paid already the higher rate of the Residence.Nevertheless, our Residence package was upgraded and the staff gave us extra perks and benefits, which made our vacation unforgettable.

Great pick up service with free fresh coconut and helpful staff and nice breakfast and peaceful environment. Great place to just relax.

We found the service for transporting guests to the city center a bit frustrating. We clearly mentioned that we needed to go to the Duty Free Market to catch the airport bus, but the staff repeatedly asked us the same question about the location, which we felt they should have been familiar with. Finally, we went by ourselves using grab.

Beautiful property, well decorated, very comfortable

The only negative comment is that it is slightly out of town, which may actually be an advantage.. They offer a free Tuk truck ride in and out of town so problem is solved.

Staff very friendly and helpful. Grounds and breakfast area were beautiful.

Room felt a little tired.

Shintana provides an oasis experience, just outside of the hustle and bustle of Siem Reap. The staff is incredibly attentive and the property is stunning. My wife and I stayed here for 3 days, after a week of exploring the region, and ended up staying on site at the entire time due to its full service amenities and relaxing environment.

My best hotel experience during this trip. Everything was more than perfect. The house is beautiful with a very nice garden and pool. The rooms are more like small studios, very spacious and modern. The shower was a real rain forest shower that I enjoyed every time. The location was not too far from the main stuff to see. The service was more than excellent from beginning to end. A big crowd of staff is there with a big smile and treating you like a king. From airport pick up that was freely offered in my booking option that received us in a modern SUV with coconut and sented towels to clean our hands and water bottles to how we were greates at the entrance of the hotel…whatever I asked for, was done immediately. It is a small residence so it feels like we had the entire place to ourselves. We also had free massage daily as part of our booking promotion. I expected a cheap massage but it was a very professional one and one of the best I ever had. The hotel also arranged all our activities and transport and reservations very professionally and all at decent price. They accept US dollars for payment but I think it is a common thing in Cambodia wherever I went. I also had in room dining and it was delicious and at a decent price.

What I am about to say here is really a minor detail and I would recommend this place to anybody visiting Cambodia but just mentioning here the following cause everything else is perfect. Siem reap is not a big urban city so this hotel is on a side street of the city and the outside surrounding doesn’t match the little paradise you find inside this residence. So don’t expect a wow view from the upper level rooms. I have a family member who uses a wheelchair (who was not travelling with me this time), but I am also sensitive to wheelchair accessibility wherever I go in the world. So this hotel does have steps to get in and the upper level doesn’t have access with elevator. However, I am sure if my wheelchair family member was with me, the staff would help lift him up and do whatever it takes to welcome him. So this is just a side note for future improvements on accessibility. Now this last one is super tiny also, but as much as I liked how modern the bathroom is and how there is double sink in the bathroom, but the sinks were so big that there was no space for my bathroom stuff and make up. I could store them underneath but when I need to use them, it wasn’t as comfortable. Just a tiny “women” complain. But overall, this is a more than perfect place to stay and I wish I could stay longer there

Beautiful, clean and very friendly welcoming staff and amazing food.

Nothing!

Beautiful hotel in a tranquil setting. The room is spacious and comfortable, the food is delicious, and the staff is INCREDIBLE. The best part of my stay was the staff - they are so welcoming and helpful, and they go out of their way to ensure your every need is met.

Attentive staff, good food, spacious room.

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Service was great! Room is large and comfortable. Bathtub was really, really comfortable and relaxing. Breakfast was varied and good; also appreciated the snacks brought up to the room. Also appreciated the pickup from the airport, which was timely and very nice.

Location is not near center of action. But it didn't really impact much, since we could take a Grab to get anywhere for a very reasonable price.

Staff were exceptional and attentive and always worked hard to please. Some inconsistencies in service.

Location. Though a TukTuk to/from town was gratis, it remained challenging for us in particular. We prefer an “in-town” experience.

We had the most amazing stay! Shintana Saya is a small boutique hotel that is focused on your experience; their incredible staff paid attention to every detail. The place is beautiful and exceptionally clean, the restaurant serves up amazing dishes at a decent price, the beds were beyond comfortable, the treats and turndown service never disappointed, and the massages were fantastic, too. All the employees work very hard to give the best experience to each guest. They provide free laundry service plus the tuk tuk service meant we never had to haggle over pick ups and drop offs which was nice. I've never had so many people call me and my whole family by name. Non stop comfort and care from start to finish.

Not a thing. Stay at this hotel!!

Exceptional service and attentiveness by the staff. They will arrange everything for you which great attention to detail. From the airport pick up to everywhere we wanted to go to massages etc - they were on it immediately. The hotel itself is lovely as well. Great experience!

Nothing comes to mind.

The staff couldn’t have been more professional and welcoming, from the moment we were picked up at the airport.Our room was large and immaculate - we loved it!

It is not walking distance to the center of town, though we had use of the hotel tuk tuk so it didn’t matter.

Service service service! This is a small locally owned hotel with just 9 rooms. The property offers spacious rooms and a quiet atmosphere with proximity to the town area for excitement as needed. The staff was amazing and consistently attentive and ready to service in whatever is needed or requested. The manager, Renna Sy, is super sweet and humble. He leads in the heart of serving while being kind enough to let me ask 1000 questions about the hotel, the area as well as his own personal life. There were other team members who were amazing as well, like Sothay (So-Tee), Noch, Nith, and others whose name I failed to get before leaving. They offer comp pickup from the airport (which is 1 hour away), welcome drinks (and not only at initial arrival), but in room snacks and drinks that refreshed daily, cool washrag for your face at arrival. Just about the entire staff welcomes you on arrival with fresh juice, and the service just builds from there. They also have organic products in the bathroom for use that they have made available for sale at the front desk at very inexpensive prices. If you are coming to Cambodia, especially to visit Angkor Wat, you must must must stay here. The service alone is well worth the visit. As with the entire experience of Cambodia, if you only come to see stuff, you'll miss the entire experience. What makes Cambodia a place to come to aren't ancient ruins, but hearing the stories of the people that walked in history and connecting them into the eyes of the individual people that stand in front of you as you enter into Shintana Saya. Our opportunity to be here tied all the pieces together to make Cambodia a standing destination on our travel list. Sidebar: I don't have many pics since I did videos instead, but you can find those online.

Everything was great. Leave your expectations country at home..and come experience Shintana Saya.

lush, beautiful, clean and comfy - would come backI did 2 massages as well; highly recommend!service was also nice - the fact they go above and beyond it just what everyone does there in this type of hotelsthey arranged also a 3-day tuk tuk for me with Phorn who was great!

food could get better, it was ok if you didnt want ti eat outside but wouldnt eat there all the time

The restaurant, the room, the staff and hospitality were all exceptional. The personal attention from the owner insuring that our stay was comfortable and easy in all aspects. We highly recommend this property.

Nothing. It was all good.